Product FAQ

Section 1:

General Questions:

How can I clean my Dreamlight Mask?

  1. All of the Dreamlight Masks are wash-friendly. For the masks with electronic parts (e.g., Dreamlight Pro/Zen/Muse/Heat), gently remove the electronic parts or battery before wash. For laundry wash, please put your eye mask in a laundry protector. For more information, kindly refer to the instructional manual in the package.

How do I charge my Dreamlight Mask?

Please use the included cable and connect with a power bank, wall charger, or a USB port.

What if I experience light leakage or pressure on my sinus?

Take off the mask, reflex the eye mask a little. When putting it on again, adjust the tightness of the Velcro until it sits comfortably on your face. For the lite versions, pinch the memory material to make it set.

Section 2:

Questions about Dreamlight Pro:

Will the orange light be on through the whole night?

  1. No, users choose the light therapy duration via Dreamlight's front controls or inside the Dreamlight app.

Am I able to turn off the light therapy in advance?

  1. Yes, quick double click the menu button (printed with circle pattern).

Will the infrared light be on through the night?

  1. No, users can set up the infrared facial treatment via Dreamlight's front panel, or inside the Dreamlight app. The infrared facial duration and intensity can be adjusted according to personal preference.

Will the music be on through the night?

  1. It depends on the users' preferences. The Dreamlight app has a sleep timer or can be set to replay music.

Can I stream my music via Dreamlight Pro?

  1. Yes, connect via Bluetooth and play music your app.

Is it travel-friendly?

  1. Yes, the Dreamlight pro will include a travel pouch. Dreamlight is also made of flexible material, which can fold up while traveling.

How long does the battery last?

  1. It lasts for two full night use.

Will Dreamlight support future upgrades?

  1. Yes, the Dreamlight can be upgraded with the Dreamlight app.

Should I open my eyes or close my eyes during light therapy?

  1. Both are fine, and it depends on the user's preference.

What if the lighting is too strong/weak for me? Can I adjust it?

  1. Yes, users can adjust the intensity of lighting in the Dreamlight app.

Questions about Dreamlight ZEN:

Will the orange light be on through the whole night?

  1. No, the light therapy will usually turn off after the program is completed, it takes around 30min. If orange light is not needed, you can quickly press the 5-axis button twice to switch it off.

Will the music be on through the night?

  1. It depends on the users' preferences. The wearer can determine the music playtime on their app.

Can I stream my music via Dreamlight Zen?

  1. Yes, connect via Bluetooth and play music your app.

How long does the battery last?

  1. It lasts for up to 10 hours of music playing. For a daily sleep-aid program (30min/time), it can last for around ten days on a full charge.

Is it travel-friendly?

  1. Yes, the Dreamlight Zen will include a travel pouch. Dreamlight is also made of flexible material, which can fold up while traveling.

How long does the battery last?

  1. It lasts for up to 10 hours of music playing. For a daily sleep-aid program (30min/time), it can last for around ten days on a full charge.

Questions about Dreamlight HEAT:

What's the temperature range of the heat therapy?

  1. The temperature is 42 Celsius degree or 107.3 Fahrenheit degree, which is proven safe for eye therapy by lab testing.

How do I use the product?

  1. Once the battery is fully charged, wear the mask comfortable and attach the battery to the connecting point. The heat therapy will switch on automatically.

How long does the battery last?

  1. On a full charge, it can last for two times of 30 min heat therapy.

How long is each heat therapy session?

  1. Each therapy session takes 30 min; it will auto switch off after 30 min to prevent low-temperature burns.

Questions about Dreamlight HEAT LITE:

What's the temperature range of the heat therapy?

  1. The temperature is 42 Celsius degree or 107.3 Fahrenheit degree, which is proven safe for eye therapy by lab testing.

How do I use the product?

  1. Use the included cable, connect with a power bank or USB port.

How long is each heat therapy session?

  1. Each therapy session takes 30 min; it will auto switch off after 30 min to prevent low-temperature burns.

For more information, you can find it on the included instruction manual or email us at hello@dreamlight.tech.